Monthly Archives: February 2012
In the early years of eBay, it was pretty exciting! People could sell off the stuff laying around their abode that they didn’t need anymore, and often, someone out there would buy it. Heck, I remember selling off a decorative olive oil dispenser that I thought was pretty hideous looking for $10. Selling something personally that had been gently used (or was never used) was pretty easy – you took a few pictures, admitted any dents or nicks, and you could do okay for yourself.
As a business owner, however, I have come to learn just how much I love eBay and just how much I hate it.
Here’s why I love it:
1. Customers! We reach a variety of customers who would not have otherwise found our direct website. There are a lot of people who absolutely love buying on eBay, and wouldn’t necessarily try to find the product they are looking for outside it. We are certainly grateful to be able to reach a whole new audience that way.
2. Search results! Listing products for sale on eBay gets crawled by Google-bots fairly quickly, which helps people who are searching for those products find us faster. This is great, because it used to be that it would take weeks to MONTHS for the little spiders and bots to crawl around and discover something they didn’t have before. “Oh hey look! Wellspring Trading has a new essential oil for sale! Let me add that to Google search results now…” As a smaller business, it’s key to be able to let customers know we have what they’re looking for as quickly as possible.
Here’s why I hate it:
1. Mind- numbing set up! In order to sell something on eBay, you obviously need to list it. Going through the steps to list one item can be incredibly time-consuming and aggravating. Making sure you have checked the right boxes, put in the best description, given all the shipping details can be a slow, bulky process. Then imagine doing that for 100+ products. *sigh*
2. Fees! Sure, they have a right to make money, but their fee schedule is CRAZY. EBay charges a fee just to list something, whether it sells or not. If it does sell, they take a percentage – pretty high percentage, too – of the final price. Then, because eBay also owns PayPal, they get a percentage of the processing fee (and the percentage they take is higher than our other credit card processing company).
Oh, and get this – eBay encourages sellers to list items for “FREE SHIPPING”, saying it’s because buyers prefer to purchase when told free shipping. While that may be partly true, it’s really because eBay does NOT get a percentage off the shipping cost. Here’s an example… Say you sell a DooDad that costs $10, and it fits in a Small Flat Rate box from USPS for $4.95. EBay takes a percentage off the $10. Now say you sell the same DooDad for $14.95 and “free shipping” – eBay takes a percentage off the entire amount. SO, in order to cover costs, sellers have to INCREASE the price of the DooDad. How do they encourage sellers to list items for free shipping…?
3. Listing Visibility! Another part of their fee structure revolves around getting your product to show up higher on the list. EBay either makes you PAY for better visibility, or you will get it IF you offer ridiculous terms such as 24 hour turnaround on shipping PLUS free shipping. While it seems pretty simple to receive an order, pack it up and slap a label on it, there are times when illness or emergencies arise, or a product is a custom order job that cannot possibly be processed in that amount of time. We work so hard to get our customer orders out within 24 hours as it is, but stuff happens sometimes that prevent that from getting done. Which leads me to…
4. Customer expectations! Let me say that there are a great deal of WONDERFUL eBay customers – level-headed, reasonable, and just a joy to deal with. Then there are those special folks who do not read descriptions, or do not communicate with the sellers, or who are ridiculously unreasonable. EBay has made to so that sellers will get the short end of the stick a majority of the time. And these special folks like to take out their frustrations by way of…
5. The Feedback! Feedback is truly the most ridiculous thing about eBay. Sellers cannot leave anything but POSITIVE feedback for buyers, or leave none at all, but then you risk angering a buyer who is eager to see his feedback number go up (yes there are buyers like that). Buyers, on the other hand, can leave whatever feedback they want. Plus, there are detailed ratings they can give, on a scale of 1 to 5… here are the questions:
- How accurate was the item description?
- How satisfied were you with the seller’s communication?
- How quickly did the seller ship the item?
- How reasonable were the shipping and handling charges?
Except for asking about how accurate an item description was, the rest are DUMB.
Communication is now hindered by the eBay site. You can no longer email a customer directly through the site once a customer has made a purchase. You CAN copy and paste their email address, and email them through our own channels, but eBay doesn’t make the process simple anymore. Plus, if I’ve received their order and shipped the item in a timely manner without needing to contact the buyer about anything, communication is not applicable.
As far as how fast a seller ships should really be a pass/fail, and this is easily determined by eBay’s own system. Sellers are required to give a shipping estimate, and for most items it is within 3 business days. Most of the time products ship well before the 3 day timeframe is up. Ebay’s system updates with a tracking number as soon as I print a label. But then there are custom made products, such as massage tables, that take time to build, and we make sure the listing discusses the shipping timeframe for custom products. It is IMPOSSIBLE for a manufacturer to receive an order, build a table to spec from scratch, and ship it within 24 hours. Yet we’ve had customers mark us down for just that.
How reasonable were the shipping and handling charges is a stupid question to ask. Obviously the buyer thought they were reasonable enough at the time of purchase because they CHOSE TO BUY THE ITEM. We don’t make up shipping after the fact, shipping charges are included in the listing (or the customer can enter their zip code to get an estimate before final purchase). We also do not inflate shipping charges to try and make some extra cash – shipping can be very expensive, but we do everything in our power to have the customer charged actual shipping costs. There have been numerous times where a customer overpaid for shipping and we have happily refunded the difference. But for some reason, some customers feel we charged too much and mark us down. This also goes back to how eBay pushes the free shipping – customers believe we didn’t charge them anything and give us high marks, eBay makes more money, and we are left with less of a profit margin.
All of these detailed ratings affect what fees we pay eBay – consistently high marks in all the detailed ratings will rank us higher as a seller, and the criteria for meeting those ranks are incredibly difficult to achieve. Just a handful of customers who didn’t like that their gallon of fractionated coconut oil actually cost $18.75 to ship from New Jersey to California can cost us in the long run.
I can only hope that over time, eBay realizes the value their smaller sellers are to the eBay community. Just a few minor changes would make selling there so much more enjoyable and less aggravating.
Georging is probably one of the more out-there hobbies I’ve ever enjoyed. I even used it as a topic for a Basic Statistics course I took, and I can’t begin to tell you the number of raised eyebrows I could see from the podium.
Georging is the brainchild of Hank Eskin, who began the website wheresgeorge.com as a way to track where cash travels. The idea is quite simple – enter the year and serial number of whatever bill you have in hand (any denomination will do) as well as the zip code you’re in, mark the website on the bill, then spend it. The hope is that someone gets the bill, notices the website, and re-enters the information and their zip code, and voila! You have a hit on that bill, along with statistics of how far it’s traveled in how much time. If you’re lucky enough, the other person left a short note – perhaps how they came about it, or what they think of Georging. The picture with the bills includes a bill I recently found that was someone else’s bill on top (I left my own kitty stamp on it to help draw attention), and a bill I marked myself on the bottom.
When I first registered for the site back in 2005, I was writing the site name by hand. I soon discovered that many avid Georgers used stamps to make it easier on themselves (and easier to read for those who might pick up the bill), and was directed to stamp-connection.com, who even has their own Where’s George stamp section. I picked out a couple of them, and went to my local craft store to get stamp pads. The important thing to look for is that the stamp pad have archival-quality ink, acid free, and waterproof. If you’re going to stamp, you may as well make sure the ink will last a while. Here’s my collection below – it’s actually two sets (I misplaced one long enough to get irritated and get a second set), along with several picture stamps.
I’d enter, mark and spend a large bill or two, then repeat the process with the change I got. Not long after starting, I got my first hit, then another. It was kind of neat, every once in a while getting an email notification that a bill got a hit, and I was excited to log on and see where it had ended up. Initially, they were all local hits – I spent my money in a deli and someone got it as change for their lunch. But eventually they started traveling… other counties, then other states, and finally, some started seeing the world!
A side benefit to this was learning from the veteran Georgers about their own finds, fantastic stories, and just learning more about currency in general. I even began collecting old bills – nothing terribly valuable but different enough from today’s cash that it’s interesting.
Sure there have been times when I lost interest and didn’t mark up my money. But every so often I would get an email about a hit and the excitement of wanting to know where it ended up always got me back into it again.
Here is my most traveled bill ever! It ended up in Australia. Unfortunately it hasn’t been seen in about 5 years at this point, so it may have “retired” from traveling, but you never know who may have stuck it in a drawer to be found again! Hope you find this interesting enough to try Georging yourself!
Another interest that fascinates me is the steampunk couture that has been slowly creeping more into mainstream. With the release of Sucker Punch (loved the look of it, was bored and irritated with the story) and Warehouse 13 being a pretty popular show, I seems to find more of it around.
So I started collecting ideas for outfits and accessories and started compiling images and websites. At the moment I have a gal with experience in corsetry working on a custom design for me. I’m pretty excited to see how it will turn out in the end, but for now I get to just peruse some of the awesome things I’ve found.
This is a duster coat I found online at Etsy. I am saving my pennies for it, because it’s simple, but fantastically elegant and I absolutely love it!
The maker seems to be able to customize it to be exactly what I’d like. Since I’m 5’11”, finding dusters that actually DUST is quite a challenge, so I am hoping to hear back from the seamstress about possible alterations.
The worst part is that once I CAN order it, the wait will be excruciating. It’s coming from the UK!
The fabric design, and even the ruffles are interesting features. I am not a great fan of ruffles, but they are subtle enough to add a nice touch without making it look too frilly.
Keep an eye out for more steampunk stuff, there will be more!
So I’m in the kitchen making some food while my daughter is on the couch recovering from strep. She’s decided to watch Scooby Doo, and it is a New Orleans episode. During the traditional “running away from the bad guys” montage, I hear this:
I immediately flash back to David Bowie in Labyrinth.
I’m such a child of the 80s!
Every once in a while I find a genre crossover that I absolutely LOVE, and this is one of them. Rion Vernon takes pinup art to a whole new level in the cartoon style he’s adopted. Thought some of you might like it as well so here’s a preview – Found a collection at PinUp NYC, though his main site is pinuptoons.com. ENJOY!
I’m a sucker for this kind of thing. I found these really slick fork/knife/chopstick utensils on Think Geek, and I may pick them up when I have a few other items to purchase from them. I could not determine, however, whether the chopstick ends were roughened to make it easier to pickup and hold food. If the stick ends are just as slick and shiny as the fork and knife ends, I see slapstick comedy occurring and a very frustrated woman angrily tossing them away while resorting to eating with her fingers in an effort to avoid starving to death.
I also found this funky set on jbox. This set appears to more of a cooking utensil set, but still cool as hell. Based on the knowledge that the ends are silicone, I could guess that it would be easier to try and eat with them, and what this set lacks in a knife is made up for with a small spoon. I’d love to give them a try!